Welcome to [Your Website Name] (“the Site”), owned and operated by [Your Name / Company Name] (“the Vendor”). These Terms and Conditions govern all sales of personalised children’s books and related products (“Products”) made through the Site.

By placing an order, you (“the Client”) agree to these Terms and Conditions in full.

ARTICLE 1: DEFINITIONS

  • Client: Any individual purchasing for personal, non-commercial use.

  • Site: The website [insert URL], owned and operated by the Vendor.

  • Products: Personalised children’s books and related items offered for sale.

  • Vendor: [Insert full legal name], located at [Insert full address].

📧 Email: [Insert support email]

ARTICLE 2: SCOPE

These Terms apply exclusively to private consumers purchasing via the Site. For commercial, wholesale, or licensing enquiries, please contact us directly.

ARTICLE 3: ACCEPTANCE OF TERMS

By placing an order, the Client confirms having read and accepted these Terms and Conditions. No purchase may be made without this acceptance.

ARTICLE 4: ELIGIBILITY

To purchase from the Site, the Client must:

  • Be at least 18 years old or have consent from a legal guardian

  • Provide accurate and complete information when placing an order

ARTICLE 5: PRODUCT INFORMATION & PERSONALISATION

5.1 Product Descriptions

We strive to describe all Products as accurately as possible. However, minor variations may occur due to the custom nature of the items.

5.2 Personalisation

The Client is solely responsible for the accuracy of personalisation details submitted (e.g. name, illustration options). Once an order is confirmed, changes are not possible.

ARTICLE 6: ORDER PROCESS

6.1 Placing an Order

Orders are placed online via the Site. The Client selects a Product, completes customisation, and proceeds to secure payment.

6.2 Order Confirmation

A confirmation email will be sent after successful payment, summarising the order and personalisation details.

6.3 Pricing

Prices are in [Insert currency: e.g. GBP], inclusive of VAT unless stated otherwise. Shipping costs are calculated at checkout.

ARTICLE 7: PAYMENT

  • All payments must be made in full at the time of order.

  • Accepted methods: [e.g. Visa, Mastercard, PayPal, etc.]

  • Orders are processed only after successful payment.

ARTICLE 8: DELIVERY

8.1 Shipping Area

We ship within the UK and to selected international destinations.

8.2 Estimated Timelines

Personalised Products are dispatched within 5–10 business days. Delivery timelines depend on the destination and carrier.

8.3 Delivery Issues

Clients must notify the Vendor of delivery issues (e.g. incorrect address, damage) within 3 days of receiving the order.

ARTICLE 9: RETURNS & REFUNDS

9.1 Personalised Products

As items are made to order, returns or exchanges are not accepted unless the item is defective or an error was made by the Vendor.

9.2 Non-Personalised Products

Clients may request a return within 14 days of receipt. Items must be unused and in original condition.

9.3 Refunds

Approved refunds are processed within 14 business days via the original payment method.

ARTICLE 10: INTELLECTUAL PROPERTY

All content on the Site (text, images, design, etc.) is the exclusive property of the Vendor. Reproduction or redistribution is strictly prohibited without prior written consent.

ARTICLE 11: PRIVACY & DATA PROTECTION

Personal information is collected and used solely to process orders and improve the Client experience, in accordance with our [Privacy Policy](insert link). By placing an order, the Client agrees to this data usage.

ARTICLE 12: LIABILITY

The Vendor’s liability is limited to the total value of the purchased Products. The Vendor is not liable for:

  • Delivery delays caused by third parties

  • Errors in personalisation due to incorrect details submitted by the Client

ARTICLE 13: MODIFICATIONS

We reserve the right to update these Terms and Conditions at any time. The version in effect at the time of purchase shall apply.

ARTICLE 14: GOVERNING LAW

These Terms are governed by the laws of England and Wales. Any disputes will be submitted to the exclusive jurisdiction of the courts of England.

CONTACT

For support or enquiries:

📧 Email: [Insert your support email]
📍 Address: [Insert your business address]